Below we have compiled a list of the most frequently asked questions about ticket purchases and other things of importance.
How do I buy tickets?
Tickets can be purchased here on the website under the respective performances. If you want to buy tickets by telephone, call 71 99 88 77. The ticket sales office is open Monday to Friday from 10.00-15.00 and an hour before each performance.
Can I return my tickets?
Tickets are only refunded in the event of cancellation on the part of the theatre. Any handling charges are not refundable.
Can I exchange my tickets?
If you want to see the performance on a different day or a different performance, we can certainly exchange your tickets right up until the date of the original performance. Your tickets can be exchanged for a different performance day or performance, but not for a gift voucher or cash. Call ticket sales on 71 99 88 77 to exchange your tickets.
I’ve lost my tickets. What can do I do?
If you have PrintSelv (Print-your-own) tickets, just reprint the tickets by logging in to your profile. Please note that the ticket is in effect proof of ownership, so that the person who first shows the tickets is given admission.
What happens if a performance is cancelled?
If we have to cancel or change the time/date of a performance for which you have a ticket, we will try and contact you directly. If you have supplied an email address or a mobile phone number when purchasing tickets, we will inform you by email and/or SMS. However, please make sure that emails from SpringFestival/ZeBU are not being filtered by your email program’s spam filter.
If the show is cancelled or changed a short time before it is due to start, we will try to call you if you have supplied a telephone number in connection with your ticket purchase. Such changes will also be announced on the SpringFestival website, so remember to check before leaving home.
There is unrestricted access for wheelchair users to ZeBU, ZeBU’s foyer and ZeBU’s auditorium, Amager Bio, Beta and Børnekulturhus Ama’r.
It is possible to bring a wheelchair into the auditoriums. However, if you require a wheelchair space, we need to be informed before the show. Contact ZeBU on tel. 71 99 88 77.
Holders of an official carer’s card issued by the Disabled Peoples Organisations Denmark (DPOD) (Danske Handicaporganisationer) or the Danish Association of the Blind (Dansk Blindesamfund) are offered a free carer’s ticket.
ZeBU does not have any disabled toilets, but there are disabled toilets at Amager Bio, Beta and Børnekultur Ama’r.
Parking and accessibility.
ZeBU is located at Amager Kulturpunkt, which has bicycle parking facilities.
Bus 12 stops at Øresundsvej 4. Bus 5A and bus 350S stop at Amagerbrogade, just around the corner. Find more information on the Movia website or plan your trip using Rejseplanen.dk
The nearest metro stations are Amagerbro and Lergravsparken which are only a nine-minute walk away. Find more information on the Metro website
It is possible for passengers to disembark on Øresundsvej or Strickersvej.
There are no parking spaces reserved for theatre-goers, but it is possible to park in the surrounding streets. If you park in the neighbourhood from Øresundsvej and in the direction away from Copenhagen city centre, parking is usually free. Towards Copenhagen city centre, parking charges normally apply.
Arrive in good time
The doors to the auditorium always close exactly when the performance starts. Therefore it is a good idea to come in good time so that you can find your place and hang your coats in the cloakroom.
In the ZeBU foyer there is free wifi for our guests. Please ask the staff for password.