Below we have compiled a list of the most frequently asked questions about ticket purchases and other things of importance.
How do I buy a one-day wristband?
One-day wristbands can be purchased here on the website under the respective performances for the weekend programme. Your one-day wristband is valid for either Saturday the 29th of May or Sunday the 30th of May. We will exchange your entrance ticket to a physical one-day wristband at the entrance, when you arrive at the festival. Seat reservations for the indoor performances in the weekend can only be purchased at the festival site on the day that you arrive. If you want to buy tickets by telephone, call +45 71 99 88 77. The ticket sales office is open Monday to Friday from 10.00-15.00 and an hour before each performance.
Can I return my one-day wristband?
A one-day wristband can be refunded till Friday 28th of May at 12.00 o’clock. Any handling charges are not refundable.
I’ve lost my entrance ticket from Billetto. What can I do?
If you have PrintSelv (Print-your-own) tickets, just reprint the tickets by logging in to your profile. Please note that the ticket is in effect proof of ownership, which means the person who first show the tickets is given admission.
What happens if a performance is cancelled?
If the show is cancelled or changed a short time before it is due to start, we will let you know when you arrive at the festival site. Such changes will also be announced on the Springfestival website, so please remember to check before leaving home.
There is unrestricted access for wheelchair users to ZeBU, ZeBU’s foyer and ZeBU’s auditorium, Amager Bio, Beta and Børnekulturhus Ama’r.
It is possible to bring a wheelchair into the auditoriums. However, if you require a wheelchair space, we need to be informed before the show. Contact ZeBU on +45 71 99 88 77.
Holders of an official carer’s card issued by the Disabled Peoples Organisations Denmark (DPOD) (Danske Handicaporganisationer) or the Danish Association of the Blind (Dansk Blindesamfund) are offered a free carer’s ticket.
You will find a disabled toilet at ZeBU, Amager Bio, Beta and Børnekultur Ama’r.
Parking and accessibility
ZeBU is located at Amager Kulturpunkt, which has bicycle parking facilities.
Bus 5C, bus 250S and bus 77 stop at Amagerbrogade, just around the corner. Find more information on Movia’s website or plan your trip using Rejseplanen.
The nearest metro stations are Amagerbro and Lergravsparken which are only a nine-minute walk away. Find more information on the Metro website.
It is possible for passengers to disembark on Øresundsvej or Strickersvej.
There are no parking spaces reserved for theatre-goers, but it is possible to park in the surrounding streets. If you park in the neighbourhood from Øresundsvej and in the direction away from Copenhagen city centre, parking is usually free. Towards Copenhagen city centre, parking charges normally apply.
Arrive in good time
The doors to the auditorium always close exactly when the performance starts. Therefore it is a good idea to arrive early so that you can find your place and hang your coats in the cloakroom.
In the ZeBU foyer there is free wifi for our guests. Please ask the staff for password.